LET (Leading Empowered Teams)

Lead Your Team to Success

Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience.An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force:

• Set and maintain service standards
• Provide feedback and reward systems
• Create a work culture characterized by superior service
• Build and maintain trust throughout the organization
• Develop teamwork to increase productivity and revenue
• Produce positive changes in the behavior of the participant’s quality service team
• Quick results are achieved through the application plans and on-the-job reference manual required for team leaders

Start empowering your workforce today with Leading Empowered Teams.

Each Participant Receives…

• An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises.
• A color certificate with their name on it upon completion of the Leading Empowered Teams program.
• Achieving Excellence Through Customer Service book by John Tschohl. A customer service book for executives, managers and those in leadership positions.

Packages are Available…

• In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Leading Empowered Teams can also be translated into other languages.
• Can be personalized for your organization.