Customer Service
Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that?
As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them.
High‐value, maximum‐impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process. But you must give them the skills to succeed.
Our focus and expertise is changing attitudes and behaviors in order to build the service culture within an organization.
This requires an investment of time and money. Building world‐class service and a service culture demands that you keep employees motivated and continually trained.
Investing in your company’s number one asset — your employees — will yield your greatest return.
Leading Empowered Teams (LET)
LET (Leading Empowered Teams)
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
Coaching for success
Coaching for Success
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
EMPOWERMENT: A WAY OF LIFE
EMPOWERMENT: A WAY OF LIFE
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
FEELINGS
FEELINGS
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
SPEED
SPEED
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
REMEMBER ME
REMEMBER ME
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
LOYAL FOR LIFE
LOYAL FOR LIFE
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
EXCEPTIONAL SERVICE
EXCEPTIONAL SERVICE
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
HANDLING IRATE CUSTOMERS
HANDLING IRATE CUSTOMERS
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
MOVING UP
MOVING UP
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
SERVICE FIRST VIDEO LIBRARY
SERVICE FIRST VIDEO LIBRARY
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
GOOD IDEA CAMPAIGN
GOOD IDEA CAMPAIGN
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
BAD CAMPAIGN
(Buck-A-Day)
BAD CAMPAIGN (Buck-A-Day)
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.