Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that?
As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them.
High‐value, maximum‐impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process. But you must give them the skills to succeed.
Our focus and expertise is changing attitudes and behaviors in order to build the service culture within an organization.
This requires an investment of time and money. Building world‐class service and a service culture demands that you keep employees motivated and continually trained.
Investing in your company’s number one asset — your employees — will yield your greatest return.