Customer Service 2017-10-18T09:45:49+00:00

Customer Service

Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that?

As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them.

High‐value, maximum‐impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process. But you must give them the skills to succeed.

Our focus and expertise is changing attitudes and behaviors in order to build the service culture within an organization.

This requires an investment of time and money. Building world‐class service and a service culture demands that you keep employees motivated and continually trained.

Investing in your company’s number one asset — your employees — will yield your greatest return.

Leading Empowered Teams (LET)

LET (Leading Empowered Teams)

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

Coaching for success

Coaching for Success

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

EMPOWERMENT: A WAY OF LIFE

EMPOWERMENT: A WAY OF LIFE

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

FEELINGS

FEELINGS

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

SPEED

SPEED

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

REMEMBER ME

REMEMBER ME

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

LOYAL FOR LIFE

LOYAL FOR LIFE

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

EXCEPTIONAL SERVICE

EXCEPTIONAL SERVICE

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

HANDLING IRATE CUSTOMERS

HANDLING IRATE CUSTOMERS

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

MOVING UP

MOVING UP

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

SERVICE FIRST VIDEO LIBRARY

SERVICE FIRST VIDEO LIBRARY

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

GOOD IDEA CAMPAIGN

GOOD IDEA CAMPAIGN

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

BAD CAMPAIGN
(Buck-A-Day)

BAD CAMPAIGN (Buck-A-Day)

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.