A great strategy can make you competitive, in theory. But only with solid execution will you be able to thrive.
Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO’s rate strategy execution as both a top priority and their biggest challenge.
At the heart of execution lies three key principles:
2. ACTION PLANS
We help organizations execute on their customer service strategies using web‐based tools all employees follow, so that everyone is moving in one direction. Execution then becomes easy and measurable.